Privacy Policy
Last updated: March 31, 2026
1. Overview
Neato Dictate is a desktop dictation application made by Neato Ventures (“we”, “us”, “our”). We take your privacy seriously. This policy explains what data we collect, why we collect it, and how we protect it.
The short version: When you use local AI models or your own API key, your audio never leaves your device. When you use our cloud transcription service, audio is sent to our servers only to process your request and is never stored or used for training.
2. Data We Collect
Account Information
When you create an account we collect your email address and optionally your name. This is used to manage your subscription and send transactional emails (e.g. password reset, billing receipts).
Audio Data (Cloud Transcription)
If you use our cloud transcription service, your audio is sent to our API over an encrypted HTTPS connection for processing. We do not store your audio after transcription is complete. We do not use your audio to train any models.
Audio Data (Local Mode)
When you use local AI models or your own API key, all audio processing happens entirely on your device. No audio data is sent to our servers.
Usage Data
We track word counts and transcription minutes against your plan limits. This data is stored in our database and used solely to enforce plan limits and display your usage in the app.
Payment Information
Payments are processed by Stripe. We never see or store your full credit card number. Stripe’s privacy policy applies to payment processing.
3. How We Use Your Data
- To provide and operate the Neato Dictate service
- To manage your account and subscription
- To enforce plan limits (word count, meeting minutes)
- To send transactional emails (receipts, password resets)
- To respond to support requests
We do not sell your data. We do not use your data for advertising.
4. Third-Party Services
We use the following third-party services to operate Neato Dictate:
- Supabase — authentication and database hosting
- Stripe — payment processing
- OpenAI / Whisper — cloud transcription (audio processed, not stored)
- Vercel — API and web hosting
5. Data Retention
Account data is retained while your account is active. If you delete your account, your personal data is deleted within 30 days. Usage statistics (word counts) may be retained in aggregate, anonymised form.
Audio data from cloud transcription is never persisted — it is processed in memory and discarded immediately after the transcription response is returned.
6. Security
All data in transit is encrypted with TLS. Account passwords are hashed and never stored in plain text. We use industry-standard security practices. However, no system is 100% secure — please use a strong, unique password for your account.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and data
- Export your data
To exercise any of these rights, email us at support@neatoventures.com.
8. Children’s Privacy
Neato Dictate is not directed at children under 13. We do not knowingly collect data from children under 13.
9. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes by email or via an in-app notice. The “last updated” date at the top of this page reflects the most recent revision.
10. Contact
Questions about this policy? Contact us at support@neatoventures.com